Customer Service

  • Shipping & Delivery

    All orders placed prior to 1pm EST Monday through Friday will ship that day via the selected delivery service.  Orders in excess of $99 will ship free via USPS priority mail.  We also offer shipment services from UPS (Next Day, 2nd Day, 3 Day and Standard Ground).

Privacy & Security

  • Any and all information we gather in the course of order placement and fulfillment is strictly for Alice’s Wonderlands use and is not shared in anyway with any other party. We will not sell, rent, loan or give away any information that you give to us.  Our server tracks IP addresses and referral pages, which helps us maintain our site and plan for future improvements. IP addresses are only looked at as anonymous statistics.  We collect and store only the information you present in the process of order placement. We do not store or maintain credit card information of any kind. If at any time you wish us to remove your personal information from our server, please email us at info@aliceswonderland.com.  If at any time you feel that your information is incorrect or you need it updated please feel free to email us at info@aliceswonderland.com.
  • Defective returns - All items are covered by their specific manufacturers warranty policies.  The best way to determine if a product is defective or not is to have us inspect the item in question.  We can not make determinations over the phone, via email, SMS etc...
  • Returns & Replacements

    If you have a question or require assistance in arranging for a return/replacement please send an email to orders@aliceswoinderland.com

    • We try to reuse as many of our shipping boxes as we can in order to reduce our materials usage.  So please don't be alarmed when your package arrives in an odd looking box.
    • If you require to return a purchase please just email orders@aliceswonderland.com and we will issue an RMA for you to return the item(s).
    • Please return all hang tags and / or boxes in the same condition as they were shipped to you.
    • All return freight charges are the responsibility of the customer, we recommend the use of a shipping method that provide tracking information for you.
  • Ordering

    When ordering items from Aliceswonderland.com simply enter your quantity desired up to and not exceeding the amount on hand.  On hand quantities will be displayed once all selectable options (ie size, color, width etc...) have been selected.  If you attempt to order more than what is on hand it will simply not place the items in your cart.  Quantities displayed as available are the actual amounts that we have physically on hand in our store in Greeley, Pa.  All quantities are updated every 20 minutes.  If something is sold within that time frame we will contact you with options of whether you would wish us to refund/void your order or advise when back in stock.

  • Payment, Pricing & Promotions

    All payments run through the Authorize.net portal.  Card data is entirely handled by their servers.  All prices and promotions are considered final once processed though Authorize.net

  • Viewing Orders

    All orders placed will be viewable from your account page.  If you should have any questions regarding your order please email us at orders@aliceswonderland.com

  • Updating Account Information

    If at any time you wish to update your Account Information please log in to you account and change it freely.  If you should need a password reset please contact us at info@aliceswonderland.com